Consumer Guarantees

Consumer Guarantees & Warranty

Last updated: 20 August 2026

HotSpot Electronics is committed to meeting its obligations under the Consumer Guarantees Act 1993 (CGA) and other applicable New Zealand consumer laws.

Nothing in this policy is intended to limit any rights that customers may have under New Zealand law.

Consumer Guarantees Act

For eligible consumer purchases, the Consumer Guarantees Act 1993 provides statutory guarantees that apply regardless of any additional store, supplier or manufacturer warranty.

Where applicable, products supplied by HotSpot Electronics must:

  • Be of acceptable quality

  • Be safe

  • Be reasonably durable

  • Be fit for their normal purpose

  • Be fit for a particular purpose made known to us where appropriate

  • Match the description provided

  • Match any relevant sample or demonstration model

If an applicable guarantee is not met, the customer may be entitled to an appropriate remedy under the Consumer Guarantees Act.

New and Pre-Owned Products

HotSpot Electronics sells both new and pre-owned products.

Consumer protections may apply to both.

When considering what constitutes acceptable quality for a pre-owned product, relevant factors may include:

  • The product's age

  • Purchase price

  • Advertised condition

  • Previous use

  • Information disclosed before purchase

Cosmetic wear or another characteristic clearly disclosed before purchase will not itself constitute an undisclosed fault simply because the product is pre-owned.

Faulty Products

If you believe a product purchased from HotSpot Electronics is faulty, please contact us and provide, where available:

  • Proof of purchase

  • Product details

  • A description of the fault

  • Photographs or video where helpful

We may reasonably inspect, troubleshoot or test the product before determining the appropriate remedy.

Repairs, Replacements and Refunds

The appropriate remedy depends on the nature and seriousness of the problem.

For a problem that can be remedied, the retailer may generally choose an appropriate remedy such as repair, replacement or refund.

Where a failure is substantial, customers may have stronger rights, including the ability to reject the product and seek a replacement or refund.

Any remedy required under the Consumer Guarantees Act will be provided within a reasonable time.

Manufacturer Warranties

Some products may include a manufacturer or supplier warranty.

Any manufacturer warranty is additional to, and does not replace, statutory rights that may apply under the Consumer Guarantees Act.

A product may still qualify for a remedy under the CGA even after a manufacturer's stated warranty period has expired, depending on the circumstances.

Customers may contact HotSpot Electronics directly regarding eligible consumer-guarantee claims rather than being required to deal only with the manufacturer.

When a Remedy May Not Apply

A remedy may not be available where the problem was caused by circumstances such as:

  • Misuse or improper operation

  • Accidental damage after purchase

  • Unauthorised modification or repair

  • Failure to follow reasonable product instructions

  • Normal wear and tear appropriate to the product's age and use

  • Damage caused after delivery

  • A fault or condition that was clearly disclosed before purchase

The Consumer Guarantees Act also does not automatically provide a refund or exchange simply because a customer changes their mind.

Any additional change-of-mind options offered by HotSpot Electronics are covered by our Returns, Refunds & Exchanges Policy.

Returning a Product for Assessment

Please provide proof of purchase where reasonably available.

For phones, tablets, laptops and other electronic devices, customers should where possible:

  • Back up important personal data

  • Remove SIM and memory cards

  • Sign out of personal accounts where appropriate

  • Disable activation locks such as Find My

  • Remove unnecessary personal information

  • Provide accessories relevant to the reported fault if requested

Original packaging may be helpful for safe transport or assessment, but a customer's statutory rights relating to a faulty product are not automatically lost simply because the original packaging is unavailable.

Privacy During Repairs

Where temporary access to a device is reasonably necessary to diagnose or reproduce a fault, HotSpot Electronics will explain why access is required.

Any personal information or access credentials collected for assessment or repair will be handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

Contact Us

If you believe a product is faulty or would like to discuss a consumer-guarantee or warranty matter, please contact:

Dhiman Trading Company Ltd trading as HotSpot Electronics

2/11 Norman Spencer Drive
Papatoetoe, Manukau
Auckland 2104
New Zealand

Phone: 021 791 786
Email: hotspotelectronic@gmail.com