Privacy policy
HotSpot Electronics respects the privacy of our customers and website visitors.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, purchase from us, contact us, request a repair, arrange a trade-in or otherwise interact with HotSpot Electronics.
We handle personal information in accordance with applicable New Zealand privacy law, including the Privacy Act 2020.
Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase information
- Product enquiry information
- Repair or trade-in information
- Customer service communications
- Website usage information
- Device, browser and technical information
- Marketing preferences
Payment card information may be processed by our payment providers rather than stored directly by HotSpot Electronics.
Why We Collect Information
We may use personal information to:
- Process and deliver orders
- Provide customer service
- Respond to enquiries
- Manage returns, refunds and warranty claims
- Provide repair services
- Assess trade-in enquiries
- Detect and prevent fraud
- Maintain and improve our website
- Analyse website usage
- Send marketing communications where permitted
- Meet legal, accounting and regulatory requirements
Shopify and Service Providers
Our online store is operated using Shopify.
We may also use third-party providers for services including payment processing, delivery, website hosting, analytics, advertising, communications and fraud prevention.
Information may be shared with these providers where reasonably necessary for them to perform services on our behalf.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember user preferences
- Understand website usage
- Measure marketing performance
- Improve customer experience
- Provide relevant advertising where permitted
Browser settings can be used to control or restrict cookies, although disabling certain cookies may affect website functionality.
Marketing Communications
Where permitted, we may send customers information about products, promotions or services.
Customers can unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us.
Transactional messages relating to orders or customer service may still be sent when necessary.
Disclosure of Information
We do not sell customer personal information to advertisers.
We may disclose information where reasonably necessary to:
- Payment processors
- Delivery providers
- Technology and hosting providers
- Professional advisers
- Fraud-prevention services
- Government or regulatory authorities where required by law
Where personal information is disclosed outside New Zealand, we will take reasonable steps appropriate to applicable privacy requirements.
Storage and Security
We take reasonable steps to protect personal information from unauthorised access, disclosure, loss, alteration or misuse.
No online system can be guaranteed to be completely secure.
Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet relevant legal, accounting or operational requirements.
Access and Correction
Individuals may have the right to request access to personal information held about them and request correction of inaccurate information under the Privacy Act 2020.
Requests can be sent to:
Privacy Questions
For privacy questions or requests, contact:
HotSpot Electronics
2/11 Norman Spencer Drive
Papatoetoe, Manukau, Auckland
Phone: 021 791 786
Email: Hotspotelectronic@gmail.com