Shipping Policy

Last updated: 20 August 2026

HotSpot Electronics provides delivery for eligible online orders throughout New Zealand.

This Shipping Policy explains our order processing, delivery estimates, shipping charges, tracking and what to do if an order is delayed, lost or damaged in transit.

1. Shipping Within New Zealand

We deliver eligible online orders to addresses throughout New Zealand using suitable courier and delivery providers.

Delivery availability may depend on:

• The delivery address

• Product size or weight

• Courier service availability

• Rural or remote location requirements

Any applicable shipping options and charges will be displayed during checkout before you complete your purchase.

2. Order Processing

Orders are processed during normal business days.

Once payment has been successfully confirmed and the product is available, we aim to prepare and dispatch the order as quickly as reasonably possible.

Orders placed:

• On weekends

• On New Zealand public holidays

• Outside normal processing hours

may begin processing on the next available business day.

In some circumstances, additional processing time may be required for:

• Payment verification

• High-demand products

• Large orders

• Address verification

• Fraud-prevention checks

If there is a material delay affecting your order, we will make reasonable efforts to contact you.

3. Estimated Delivery Time

Most New Zealand orders are expected to arrive within approximately:

2–7 business days after dispatch

Actual delivery times may vary depending on the destination, courier network, rural delivery requirements, public holidays, severe weather or other circumstances outside our reasonable control.

Delivery estimates are provided as guidance and are not guaranteed arrival dates unless we have expressly agreed to a specific delivery date.

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us so we can investigate.

4. Shipping Charges

Any applicable delivery charge will be clearly displayed during checkout before payment is completed.

Shipping costs may vary depending on factors such as:

• Delivery destination

• Product size

• Product weight

• Rural or remote delivery requirements

• Delivery method

• Promotional shipping offers

Where free shipping is offered, any eligibility conditions will be displayed with the relevant offer or during checkout.

We will not add undisclosed mandatory shipping charges after an order has been completed.

5. Tracking Your Order

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

Please allow reasonable time for the courier system to update after the parcel has been collected.

Customers should monitor the tracking information provided and contact HotSpot Electronics if there appears to be a significant delivery problem.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

• Street address

• Suburb

• City

• Postcode

• Contact phone number

before completing checkout.

If an incorrect or incomplete delivery address causes a parcel to be:

• Returned to us

• Redirected

• Delayed

• Sent for redelivery

additional reasonable delivery costs may apply where appropriate.

If you notice an address error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has already been dispatched.

7. Delivery Delays

Occasionally, orders may be delayed because of circumstances such as:

• Courier network disruptions

• Severe weather

• Public holidays

• Peak shopping periods

• Rural delivery schedules

• Transport disruption

• Events outside our reasonable control

If an order is significantly delayed, please contact HotSpot Electronics.

Where we arranged the delivery, we will assist with investigating the delivery issue with the courier provider.

8. Missing or Lost Deliveries

If your tracking information shows an unexpected delay or your parcel has not arrived within a reasonable timeframe, contact us at:

Phone: 021 791 786
Email: hotspotelectronic@gmail.com

Please provide:

• Your name

• Order number

• Delivery address

• Any relevant tracking information

Where HotSpot Electronics arranged delivery, we will work with the delivery provider to investigate the missing parcel.

Customers should not be required to resolve an eligible retailer-arranged delivery problem solely with the courier company.

9. Products Damaged in Transit

If your order arrives damaged, please contact us as soon as reasonably possible, preferably within 2 days of receiving the parcel.

Please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the outer packaging where relevant

Please retain the packaging while the issue is being investigated where reasonably possible.

Prompt notification helps us investigate courier damage efficiently.

The request to notify us promptly does not remove or limit any rights you may have under applicable New Zealand consumer law.

10. Incorrect Product Received

If you receive a product that is materially different from the product you ordered, please contact us before returning it.

We will review the order and provide appropriate return or replacement instructions.

Where the incorrect product was supplied because of an error by HotSpot Electronics, the customer will not be required to pay unreasonable costs to correct that error.

11. Product Availability

All products are subject to availability.

We make reasonable efforts to keep inventory information on our website current.

If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible and discuss an appropriate solution.

Depending on the circumstances, this may include:

• Waiting for stock where agreed

• Selecting an alternative product

• Cancelling the unavailable item

• Providing an applicable refund

We do not intentionally advertise products that we know we cannot supply.

12. Split Shipments

Where an order contains multiple products, items may occasionally be delivered separately.

If an order is split into more than one shipment, customers may receive separate tracking information.

Where this occurs, you will not be charged an additional undisclosed shipping fee simply because we choose to split the shipment.

13. Consumer Rights and Delivery

Nothing in this Shipping Policy limits rights customers may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Where HotSpot Electronics arranges delivery to a consumer, we remain responsible for addressing qualifying delivery issues such as goods that:

• Do not arrive within an agreed or reasonable timeframe

• Arrive damaged

• Are lost before being delivered to the customer

14. Returns

This Shipping Policy relates to delivery of orders.

For information about returning an item, change-of-mind requests, faulty products, exchanges and refunds, please refer to our Returns, Refunds & Exchanges Policy.

15. Contact HotSpot Electronics

For shipping, tracking or delivery enquiries, contact:

Dhiman Trading Company Ltd trading as HotSpot Electronics

2/11 Norman Spencer Drive
Papatoetoe, Manukau
Auckland 2104
New Zealand

Phone: 021 791 786
Email: hotspotelectronic@gmail.com