Shipping Information
HotSpot Electronics provides delivery for eligible online orders throughout New Zealand.
Order Processing
Orders are processed during normal business days.
We aim to dispatch orders as quickly as reasonably possible after payment has been confirmed.
Most New Zealand orders should normally arrive within approximately 2–7 business days after dispatch, depending on the destination, courier network and whether the address is urban, rural or remote.
Please confirm with the client that 2–7 business days accurately reflects real delivery performance before publishing this sentence.
Shipping Charges
Any shipping charge applicable to an order is displayed during checkout before payment is completed.
The amount may vary depending on the destination, order size, delivery method or promotional shipping offer available at the time.
Tracking
Where tracking is available, tracking information may be provided after the order has been dispatched.
Customers should allow sufficient time for tracking information to update after collection by the carrier.
Delivery Addresses
Customers are responsible for entering a complete and accurate delivery address.
If an incorrect or incomplete address results in a parcel being returned, redirected or requiring redelivery, additional delivery charges may apply.
Delivery Delays
Delivery estimates are estimates rather than guaranteed arrival dates unless we have expressly agreed otherwise.
Courier delays, severe weather, public holidays, peak periods or other circumstances outside our reasonable control may affect delivery times.
If an order is significantly delayed, contact HotSpot Electronics and we will assist with tracking or investigation.
Lost or Missing Deliveries
If your tracking information indicates a delivery problem, contact us at:
Phone: 021 791 786
Email: Hotspotelectronic@gmail.com
Where HotSpot Electronics arranged delivery, we will work with the delivery provider to investigate the issue.
New Zealand consumer law provides protections relating to goods delivered by retailers, including delivery within agreed or reasonable timeframes and goods arriving in acceptable condition.
Damaged in Transit
If your order arrives damaged, contact us as soon as reasonably possible and provide:
- Your order number
- A description of the damage
- Photographs of the product
- Photographs of the packaging where relevant
Prompt notification helps us investigate courier damage efficiently. It does not remove any rights you may have under New Zealand consumer law.
Contact
HotSpot Electronics
2/11 Norman Spencer Drive
Papatoetoe, Manukau, Auckland
New Zealand
Phone: 021 791 786
Email: Hotspotelectronic@gmail.com